Shipping Policy
We’re committed to getting your thrifted finds to you quickly and safely.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped on Sundays or public holidays.
Shipping Locations
We currently ship across India. At this time, international shipping is not available.
Delivery Time
Estimated delivery time is 3–7 business days, depending on your location and courier service. Remote areas may take slightly longer.
Shipping Charges
Standard Shipping: Calculated at checkout
Order Tracking
Once your order is shipped, you’ll receive a tracking link via email or SMS to follow your package.
Delays
While we aim for timely delivery, delays due to weather, courier issues, or unforeseen circumstances may occur.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, contact us within 48 hours of delivery with photos &videos for assistance.
Contact Us
For shipping-related queries, reach out at:
EMAIL: aurathrifts.in@gmail.com
Terms & Conditions
By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.
General
This website is operated by AURA Thrifts. Throughout the site, the terms “we”, “us”, and “our” refer to the store. We reserve the right to update or change these terms at any time without prior notice.
Products & Descriptions
All products sold are pre-loved / thrifted items. Minor signs of wear are natural and do not qualify as defects. We make every effort to display accurate product images and descriptions, but slight variations in color or appearance may occur due to lighting or screen settings.
Pricing & Payments
All prices are listed in INR (₹) and are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion.
Order Acceptance
Your order is considered confirmed only after successful payment. Once placed, orders cannot be cancelled.
Shipping & Delivery
Shipping timelines are estimates and may vary due to courier or external factors. We are not responsible for delays beyond our control.
Returns & Refunds
Returns are accepted only if the product received is different from what was ordered. No returns or refunds will be provided for size issues, change of mind, or normal wear expected in thrifted items. Please refer to our Cancellation & Refund Policy for full details.
Intellectual Property
All content on this website, including images, text, logos, and designs, is the property of AURA Thrifts and may not be copied or used without written permission.
User Conduct
You agree not to misuse the website, post false information, attempt fraud, or violate any applicable laws while using our services.
Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of India.
Contact Information
For any questions regarding these Terms & Conditions, contact us at:
EMAIL: aurathrifts.in@gmail.com
Cancellation & Refund Policy
At our thrift store, every piece is carefully curated and limited in quantity. Please read our policy before placing an order.
Order Cancellation
Once an order is placed, it cannot be cancelled under any circumstances. Please double-check product details, size, and images before confirming your purchase.
Returns & Refunds
We accept returns only if the product received is different from what was ordered.
Returns will not be accepted for:
Size or fit issues
Change of mind
Minor wear consistent with pre-loved items
Color variation due to lighting or screen differences
Return Conditions
To be eligible for a return:
The issue must be reported within 48 hours of delivery
The product must be unused and in the same condition as received
Original packaging and tags (if any) must be intact
Clear photos/videos must be provided as proof
Refund Process
Once the return is approved and inspected:
Refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method
Contact Us
For return or refund queries, contact us at:
Privacy Policy
At AURA Thrifts, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information.
Information We Collect
When you use our website or place an order, we may collect:
Name
Phone number
Email address
Shipping address
Payment-related details (processed securely via payment gateways)
How We Use Your Information
We use your information to:
Process and deliver orders
Communicate order updates and support
Improve our website and services
Prevent fraud and unauthorized transactions
Sharing of Information
We do not sell or rent your personal data. Your information may be shared only with:
Trusted delivery partners
Payment gateway providers
Legal authorities if required by law
Data Security
We take reasonable measures to protect your personal information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
Cookies
Our website may use cookies to improve user experience, analyze traffic, and personalize content. You can disable cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party sites. AURA Thrifts is not responsible for the privacy practices of those websites.
Your Rights
You have the right to request access, correction, or deletion of your personal data by contacting us.
Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on the website.
Contact Us
For questions or concerns regarding this Privacy Policy, contact us at:
EMAIL: aurathrifts.in@gmail.com